Shipping policy

Shipping Policy

Thank you for choosing [Vibevo]. We are committed to providing you with excellent service and timely delivery of your order. Please review our updated 30-day shipping policy below:

1. Processing Time

  • Order Processing: All orders are processed within 1-2 business days (Monday–Friday, excluding holidays).

  • Order Confirmation: After placing your order, you will receive an order confirmation email with details of your purchase.

  • Shipping Confirmation: Once your order is shipped, you will receive a tracking number via email.

2. Shipping Methods & Rates

  • Standard Shipping: We offer free standard shipping on all orders within [Country]. Delivery typically takes 5-7 business days.

  • Express Shipping: We offer expedited shipping at a cost of [amount]. Delivery typically takes 2-3 business days.

  • International Shipping: We offer international shipping to select countries. Rates and delivery times will vary based on the destination. Additional customs duties or taxes may apply at checkout.

3. Delivery Timeframe (30-Day Policy)

  • Shipping Timeframe: All orders will be delivered within 30 days of order confirmation. This includes processing time, shipping time, and any potential customs delays.

  • Extended Delays: If your order has not arrived within 30 days, please contact us immediately. We will investigate the issue and work to resolve it as quickly as possible.

4. Shipping Restrictions

  • We do not ship to P.O. Box addresses or to the following locations: [list any countries or regions where you do not ship].

  • International Shipping: For international orders, please be aware that customs may cause shipping delays, which could extend the delivery time beyond the 30-day window.

5. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email. You can track your shipment using the tracking link provided or visit the carrier’s website for more details.

6. Damaged or Lost Packages

  • Damaged Items: If your product arrives damaged, please contact us within 7 days of receipt with photos of the damage. We will initiate a return or exchange process.

  • Lost Packages: If your package is lost or has not arrived within 30 days, please contact us. We will work with the carrier to resolve the issue.

7. Customs & Import Fees (For International Orders)

  • Customs Duties: International orders may be subject to customs duties, taxes, or other fees, which are the responsibility of the customer. These charges are not included in the product price or shipping cost.

  • Customs Delays: Please note that customs processing may cause delays, which can extend the delivery time beyond the 30-day timeframe.

8. Changes to Shipping Information

  • If you need to update your shipping address after placing an order, please contact us as soon as possible. We can only make changes to orders that have not been shipped.

9. Return & Refund

  • For information about returns or exchanges, please refer to our Return & Refund Policy.

If you have any questions or need assistance, feel free to contact our customer support team at [vibevo25@gmail.com].

Thank you for choosing [Vibevo]!